Refund, Return & Exchange Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Since we don’t resell used items, and orders that are returned showing use or with damaged packaging will receive a store credit only. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned. Perishable goods (such as food, poop bags, etc), custom products (such as special orders or personalized items), and pet care goods (such as shampoo, soap, etc.) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

Big Ass Dog Company, LLC
1229 38th Avenue N, #394
Myrtle Beach, SC 29577

You must include your order number and purchaser name. If your return is accepted, we’ll provide instructions on how and where to send your package. All return shipping fees are your responsibility. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us with any return questions at [email protected].

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we may evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten (10) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than fifteen (15) business days have passed since we’ve approved your return, please contact us at [email protected].

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.